Fitness Class Rules

Pre-Booking:

• Please pre-book classes online, via our app, or by calling the call centre.
• Entry is not allowed if the class is full or has already started.

Arrival:

• Arrive at least 5 minutes early if you’ve pre-booked. This allows us to allocate any vacancies to others.
• New participants should arrive 10 minutes early and inform the instructor of any medical conditions or injuries.
• Ensure that you mark in at reception or through a barrier, failture to do this may result in account being treated as a no show and therefore your account being blocked.

Cancellations:

• You may cancel up to 1 hour in advance of your session failure to do so may result in your account being blocked. To unblock your account you will need to contact reception or the Contact Centre: Contact us

Health & Safety:

• No entry once the class has started to ensure everyone completes a proper warm-up.
• Wear appropriate clothing and footwear. Complete a thorough cool-down before leaving.

Booking Eligibility:

• Ffit Conwy Members can book activities up to 3 days in advance from 8:00 am, while Premium Members enjoy the benefit of booking up to 7 days in advance.

Instructor Substitutes:

• If your regular instructor is unavailable, we will provide a substitute where possible. Please respect their different teaching styles.

General Policy:

• Failure to follow these rules may result in being asked to leave without reimbursement.

Failure to follow these rules may result in membership termination or being asked to leave. For questions or concerns, please speak to a member of staff or the Duty Officer.