Respect, Safety and Anti-Harassment Policy
At Ffit Conwy, we are committed to creating welcoming, inclusive and safe environments where everyone can enjoy being active.
Every customer has the right to exercise, swim and participate in activities without experiencing harassment, intimidation, discrimination or unwanted attention.
Ffit Conwy operates a zero-tolerance approach to sexual harassment, intimidation, threatening behaviour and any conduct that makes another person feel unsafe or uncomfortable. This commitment reflects guidance developed across the UK physical activity sector by ukactive, Sport England, This Girl Can, and safeguarding partners.
What We Expect from Our Customers
We ask all customers, members and visitors to:
- Treat everyone with courtesy, dignity and respect.
- Respect other people's personal space.
- Follow staff instructions and facility rules.
- Help create a friendly and inclusive environment.
- Be considerate towards others using our facilities.
Unacceptable Behaviour
The following behaviours will not be tolerated:
Sexual Harassment
This includes:
- Unwanted sexual comments, jokes or gestures.
- Inappropriate remarks about a person's appearance.
- Repeated unwanted attention.
- Unwanted requests for personal contact details.
- Any form of sexually intimidating behaviour.
Intimidation and Harassment
This includes:
- Persistent staring.
- Following or monitoring another customer.
- Invading personal space.
- Bullying, threatening or abusive behaviour.
- Any conduct that causes someone to feel unsafe.
Photography and Filming
Customers must not:
- Photograph or film others without their consent.
- Use cameras or mobile phones in changing rooms, toilets or other prohibited areas.
- Share images of other customers without permission.
Our Commitment
Ffit Conwy gym staff, leisure assistants and duty managers, actively monitor and patrol our gyms and facilities to help ensure everyone feels safe and supported. Staff are trained to recognise inappropriate behaviour, respond to concerns and act where necessary.
If you experience or witness behaviour that makes you uncomfortable, please speak to a member of staff as soon as possible.
We will:
- Take all reports seriously.
- Treat concerns sensitively and respectfully.
- Investigate incidents promptly.
- Take appropriate action where required.
Consequences of Misconduct
Anyone found to have breached this policy may be subject to:
- A verbal or written warning.
- Removal from the facility.
- Suspension or termination of Ffit Conwy membership and Pay and Play.
- Reported to the Police or other authorities where appropriate.
Need Support?
If you ever feel unsafe or experience any form of harassment while using our facilities, please speak to a member of the Ffit Conwy team straight away.
You can also contact a member of the Ffit Conwy team in confidence by;
Everyone has the right to be active in an environment that is safe, welcoming and respectful. We are committed to ensuring that Ffit Conwy remains a place where every customer feels comfortable, valued and able to exercise with confidence.