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Health Key

Ffit Conwy has partnered with HealthKey to bring health and wellbeing services to Standard and Premium Members.

Standard Members get access to unlimited GP appointments. Premium Members will benefit from access to an additional three health and wellbeing services, including six counselling sessions per year, virtual physiotherapy, and expert nutritional advice.More details about each of the services can be found in the drop-down menu below.

 

Virtual GP (Standard and Premium Members)

Talk to a doctor anytime you need it, with 24/7 online access to prescriptions and medical advice

What is a online GP?

A Online GP service provides online access to qualified doctors, allowing you to consult with medical professionals without visiting a physical clinic.

Abi Global Health connects you with GMC-registered doctors through video consultations – no need to book ahead, just access to a doctor when you need one.

What are the benefits?

  • Fast access: receive medical advice without NHS waitlists.
  • 24/7 availability: consult doctors anytime.
  • Convenience: no waiting rooms, travel time, or taking time off work.

What's included in the service?

  • Medical advice over video consultation: Speak directly to a UK qualified physician to consult doctors about your health concerns.
  • Second opinions: Confirm your treatment plan with expert advice.
  • Private prescriptions: Request medication via video or form-based consultations.
  • Sick notes and referrals: Obtain specialist referral letters or fit notes.
  • Text consultations: On-demand chat available straight from your existing app.

Testimonials

“I’m super busy so it’s almost impossible for me to book a GP appointment. But now I’ve been able to quickly chat with a GP which has saved me so much time, money and stress just doing it online. Would definitely recommend, thanks guys! :)”

Ben, 2026

Six counselling sessions per year (Premium Members)

Confidential online therapy with flexible access to professional mental health support whenever you need it.

What is online therapy?

Online therapy is a mental health service that connects individuals with licensed therapists through a digital platform, eliminating the need for in-person visits.

Mynurva provides secure, confidential online counselling and therapy sessions for mental health support, offering help with a range of emotional and mental health issues.

What are the benefits?

  • Fast access: no referrals or waiting lists when you need to talk to someone.
  • Flexible scheduling: book sessions any day of the week, including weekends and evenings.
  • Complete privacy: therapy through a confidential and secure platform for anxiety, depression, difficult life events, and more.

What's included in the service?

  • Up to 50-minute therapy sessions with a registered, highly qualified therapist.
  • Up to 6 counselling/therapy sessions per year.
  • Secure, confidential video consultations accessible from anywhere.
  • No waiting lists, with appointments available 7 days a week from 8 am to 10 pm.
  • Support for a wide range of emotional struggles, including anxiety, depression, and difficult life events.
  • Evidence-based therapy delivered in line with NICE guidelines.
  • Flexible and simple online booking for easy access to therapy sessions.

Virtual Physiotherapy (Premium Members)

Tailored physiotherapy support to help you recover faster from bone, joint, and muscle injuries

What is digital physiotherapy?

Digital Physiotherapy offers professional physiotherapy assessment, treatment, and guidance through digital platforms rather than in-person visits.

Phio, created by physiotherapists, offers on-demand support for those with common musculoskeletal conditions and injuries (joints, bones and muscle).

What are the benefits?

  • Easy access: receive bone and joint support without GP referrals.
  • Expert guidance: get help from qualified physiotherapists remotely.
  • Personalised care: follow exercises tailored to your specific condition.

What's included in the service?

  • Online assessment where you provide details about your injury or symptoms.
  • Review by a qualified physiotherapist within 24 hours of completing your assessment.
  • Signposting to a personalised care pathway based on your assessment.
  • Access to Phio Engage, which includes:
    • Tailored exercise programmes that you can follow at home.
    • The ability to adjust exercises according to your level and progress.
    • In-app live chat feature for direct communication with a physiotherapist.
    • Progress tracking to monitor your recovery.
    • Access to in-person physiotherapy with a trusted network if needed.

Testimonials

“This app was recommended to me by my GP. It has been a great help in my recovery and now I am pain free and feel more confident going about my daily tasks. Would definitely recommend for anyone with back problems.... Much appreciated!”

Rich, 2025

Nutrition Advice (Premium Members)

Practical advice, feedback, and resources to revolutionise your nutrition and habits.

What is Nutrable?

Nutrable offers simple nutrition advice for everyone. Whether you’re a health enthusiast, just getting started, or somewhere in between, Nutrable offers the tools, content, and expert guidance to help you thrive.

What’s included in the service?

  • Daily Feed: Tips and advice for your health interest
  • Podcasts: Conversations with top nutritionists
  • Articles: Informative and easy to read
  • Meal Plans and Recipes: Simple and healthy meals
  • Supplement Finder: Discover the right vitamins
  • Round Tables: Chat live with our expert nutritionists
  • Rate my plate Live: Get feedback on your meals in real times
  • Health Talks: Live webinars on popular topics

 

To access these services, you must log in through the Endurance Rewards platform. Standard and Premium Members can also access discounts on hundreds of high street brands through this platform too!

You can access the platform here or through the Ffit Conwy App.

If you are having trouble accessing the platform, please contact us at Hamdden.Leisure@conwy.gov.uk. 

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